Shipping policy
1. Delivery Time
- Order Processing: 2–5 business days, as each piece is handcrafted and energy-cleansed before shipping.
- Transit Time: approximately 15–20 business days after dispatch.
- Total estimated delivery time: 20–25 business days (processing + transit). You'll receive a shipment notification email with your tracking number once your order is shipped.
Note: These are estimated delivery times only. The duration of transit varies based on your location. Delays may occur due to customs clearance, holidays, or carrier schedules.
2. Shipping Charge
Free Standard Shipping worldwide on orders $99+.
Orders under $99: shipping is calculated by destination, weight, and method.
3. Address Accuracy
- The customer must provide a complete and accurate shipping address and a physical street address;
- Please note that we do not ship to P.O. Boxes.
- Changes such as address, item/variant and cancellations are limited to 2 hours after checkout. After that, the parcel is handed to the carrier, all changes are not available
4. Responsibilities
- If an order is returned as “Return to Sender” (incorrect, incomplete address-provided addresses or failed delivery), the customer is responsible for reshipping fees.
- We are not responsible for packages marked “Delivered” by the carrier. Please ensure someone is available to receive your package.
5. Contact Us
For any questions or concerns regarding your shipment, please contact our support team at:
📧 support@taichigemstone.com
6. Our Commitment
Each of our gemstone jewelry pieces is handcrafted and energy-cleansed before shipping to ensure you receive it in its most positive and powerful state — ready to attract luck, harmony, and prosperity.
We appreciate your patience and understanding as we deliver your order with care
